Hotel Dvořák**** Český Krumlov
CzechAg s.r.o., Chládkova 2, Brno 616 00, Company ID: 49433008, registered in the Commercial Register maintained by the Regional Court in Brno, Section C, File 11679 (hereinafter referred to as the “hotel”).
These terms and conditions govern the mutual rights and obligations arising in connection with or on the basis of a contract concluded between the hotel and another person. These terms therefore apply generally to all hotel guests and agencies (hereinafter referred to as the “guest”) with whom no written service agreement has been concluded.
1. RESERVATION OF ACCOMMODATION AND SERVICES
– reservations for accommodation and other hotel services and confirmation of such reservation by the hotel are possible only by email
– a reservation is considered valid if the hotel confirms the reservation to the guest in writing (by email) or the guest receives an automatic email confirmation generated by the relevant online booking system. The guest is obliged to pay a deposit according to the instructions in the reservation confirmation.
– a valid reservation is considered binding for the guest. It is binding for the hotel if the guest pays the deposit in time and according to the instructions in the reservation confirmation;
– if the above conditions set out in this article are not met, the hotel may refuse to provide accommodation and services to the guest
– the details stated in the reservation confirmation are binding on both parties
2. PRICES OF ACCOMMODATION AND SERVICES, CANCELLATION AND PAYMENT TERMS:
– the price of accommodation and other services is stated per room per night, including breakfast, unless the guest chooses otherwise
– VAT at the rate of 10% is included in the price of accommodation and other services
– cancellation of a confirmed reservation is governed by the booking system used for the reservation
– when cancelling a reservation made through external providers (e.g. booking.com), the reservation must also be cancelled through that provider and in the manner required by that provider
– the price of accommodation and other services may be paid in cash; the hotel accepts CZK and EUR; in the case of payment by credit/debit card
– the hotel reserves the right to pre-authorize the guest’s card up to the total price of accommodation and other services
– if the guest fails to arrive on the reservation date, the reservation is cancelled and the hotel is entitled to charge costs according to the cancellation terms of the given reservation
3. RIGHTS AND OBLIGATIONS OF THE GUEST:
– the guest has the right to use the reserved premises and their equipment and, together with other hotel guests, to use the equipment in the common areas of the hotel
– the guest is responsible for all damage caused by them in the hotel and agrees to pay any costs of repairs, replacement or special cleaning; the amount of compensation shall be determined by the hotel
– the guest is obliged to report all defects and any shortcomings during their stay at the hotel so that a remedy can be arranged
– the guest is obliged to pay, no later than on the day of departure, the costs associated with the use of hotel services, including additional services, unless agreed otherwise; in the event of non-payment, the hotel is entitled to charge (debit) the corresponding amount from the guest’s provided payment card after departure
– the guest may withdraw from the contract based on the cancellation terms or if the hotel did not provide the guest with the previously agreed services corresponding to the hotel standard
– check-in time is from 15:00 on the day of arrival; earlier check-in is possible only upon agreement with the reception desk
– check-out time is until 11:00 on the day of departure; late check-out is possible upon agreement with the reception desk
– the entire hotel is non-smoking; breach of this rule and smoking in the room or hotel premises entitles the hotel to charge the guest a contractual penalty of EUR 200; the smoking ban and the related contractual penalty also apply to electronic cigarettes.
– quiet hours are from 22:00 to 6:00; behavior leading to disturbance of other guests during quiet hours is strictly prohibited (including loud listening to music, television, shouting in rooms, corridors and other disruptive behavior); in the event of a serious breach of this rule, the hotel may charge the guest a contractual penalty of up to EUR 400 or, if necessary, call the Police of the Czech Republic
– dogs may be accommodated at the hotel subject to hotel confirmation and for a fee
4. RIGHTS AND OBLIGATIONS OF THE HOTEL:
– the hotel is obliged to provide the guest with accommodation corresponding to the hotel standard
– if the hotel cannot accommodate the guest on the basis of a previously made and confirmed reservation, it is obliged to provide adequate accommodation for the guest in another facility
5. PROCESSING AND PROTECTION OF PERSONAL DATA
5.1 The guest acknowledges that the hotel, in the role of data controller, processes the guest’s personal data (in particular identification, address, authentication and contact data, data on the performance of the contractual relationship and other personal data that are necessary personal data, in particular: name, surname, date of birth, contact email, contact telephone number, contact address, any authentication data, ID document number (identity card/passport), its validity and date and place of issue
5.1.1 conclusion and performance of contracts
5.1.2 reservation of accommodation, accommodation, catering and related services
5.1.3 promotional and marketing activities
5.1.4 protection of the hotel’s rights and legal claims;
5.1.5 administrative needs, records and statistics creation;
5.1.6 fulfillment of general legal obligations.
5.2 The legal bases for processing personal data for the above purposes are:
5.2.1 the hotel’s legitimate interest in providing its services for the purpose under points 5.1.2 and 5.1.3
5.2.2 the hotel’s legitimate interest in developing its own business and acquiring new customers for the purpose under point 5.1.6
5.2.3 the hotel’s legitimate interest in the proper protection and effective enforcement of the hotel’s rights and claims for the purpose under point 5.1.4
5.2.5 the hotel’s legitimate interest in the administration and records of concluded contracts and in creating statistics for the purpose under point 5.1.5
5.2.6 necessity for the fulfillment of the hotel’s legal obligations, especially in the areas of tax and accounting, for the purpose under point 5.1.6
5.3 Personal data will be processed for the period strictly necessary to fulfill the purpose, or for as long as the purpose remains relevant, in particular:
5.3.1 for the purposes under points 5.1.1, 5.1.2, 5.1.3 for the duration of the contractual relationship
5.3.2 for the purpose under point 5.1.4 for a maximum of 12 (twelve) months
5.3.3 for the purpose under points 5.1.6 and 5.1.7 for the duration of the limitation period, including any period of suspension or interruption thereof, typically however no longer than 16 (sixteen) years after the end of the contractual relationship
5.3.4 for the purpose under point 5.1.7 of these GTC for the period of fulfillment of the relevant legal obligations.
5.4 Personal data of the persons referred to in paragraph 5.1 will be transferred for the above purposes to other recipients acting as controllers and processors. These recipients may include:
5.4.1 public authorities, such as the foreign police, police, bailiffs, the General Financial Directorate, if this is imposed on the hotel by a legal obligation or where it is necessary for the protection of the hotel’s rights and legal claims.
5.4.2 persons involved in business and marketing communication processes, such as persons ensuring postal and email mailings
5.5 Data subjects are entitled to:
5.5.1 request access to their personal data
5.5.2 request correction, completion or deletion of personal data
5.5.3 request restriction of personal data processing
5.5.4 request an explanation of the processing of personal data
5.5.5 object to the processing of personal data, including objection to processing for marketing purposes – the data subject is entitled to raise such objection already when concluding the contract and subsequently with each individual commercial communication or at any other time
5.5.6 exercise the right to data portability
5.5.7 exercise the right to lodge a complaint regarding the processing of personal data with the Office for Personal Data Protection.
5.6 All rights may be exercised via the following hotel contact details:
5.6.1 Email: reception@hoteldvorak.com
5.7 The hotel is obliged to inform the persons identified as data subjects in paragraph 5.1 about the processing of their personal data to the extent of the information specified in this Article 5. The hotel is further obliged to inform the data subjects under this paragraph, without undue delay from effectiveness, of the transfer of the data subject’s personal data to recipients or processors of the hotel’s personal data. The hotel is obliged to provide the information under this paragraph in an easily understandable form, taking into account the circumstances and capabilities of the data subjects
5.8 The hotel’s obligation to inform data subjects under paragraph 5.7 shall apply mutatis mutandis to any changes concerning the information on processing.
5.9 The hotel and the guest confirm that the information contained in this Article 5 does not constitute contractual arrangements. The hotel is obliged to keep this processing information up to date, and for this reason restrictions do not apply to changes thereto. The hotel is entitled to change this information at any time and inform the guest electronically.
6. PRINCIPLES OF PERSONAL DATA PROCESSING
6.1 Information regarding the protection and security of personal data is contained in the Principles of Personal Data Processing and is published on the hotel’s website
7. DISPUTE RESOLUTION
If a consumer dispute arising from a purchase contract or a service contract arises between us and the consumer and cannot be resolved by mutual agreement, the consumer may submit a proposal for out-of-court settlement of such dispute to the designated entity for out-of-court settlement of consumer disputes, which is
Czech Trade Inspection Authority
Central Inspectorate – ADR Department
Štěpánská 15
120 00 Prague 2
Email: adr@coi.cz
Web: adr.coi.cz
8. FINAL PROVISIONS
– these terms are valid from 1 January 2020 and the hotel reserves the right to amend them; the guest is obliged to comply with these current terms
